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GYOP

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Generated from a Nova template. This is not legal advice and must not be published until a lawyer has checked it and marked it reviewed.

Missing facts to fill in: 2.

GYOP – Withdrawal and Refund Policy

Version 0.1.0-draft · Effective from: ⟦TO FILL: data zatwierdzenia / approval date⟧

This policy explains your right to withdraw from a purchase in GYOP and how refunds work. It is Annex 1 to the Terms of Service (https://yourownproperty.app/en/terms). Terms in capitals have the meaning given in the Terms. Nothing here limits your rights under mandatory consumer law.

If you are a Consumer, you may withdraw from an agreement concluded in the Service (a Plan, a purchase of Credits) within 14 days of concluding it, without giving any reason and without any cost other than those described in section 2.

2. Digital content and services that start immediately

What you buy in the Service can start straight away. Before you pay, we ask you to confirm:

"I want access to start immediately. I understand that I lose my right of withdrawal once the digital content has been fully delivered or the service fully performed, and that if I withdraw earlier I will pay for the part already provided."

As a result:

  1. digital content (for example Credits once used, or materials delivered once): if you asked for delivery to start before the 14 days ended and acknowledged the loss of the right, you lose the right of withdrawal once delivery has started and we have confirmed this to you on a durable medium (e-mail) (article 38 point 13 of the Polish Consumer Rights Act);
  2. digital services (for example a subscription): if you asked for the service to start before the 14 days ended, you may still withdraw within the 14 days, but you pay for what was provided until you told us you were withdrawing, in proportion to the price; once the service has been fully performed with your consent, the right of withdrawal expires (article 35 and article 38 point 1).

After withdrawal you must stop using the content or service, and we may block your access to it.

3. How to withdraw

Tell us clearly that you are withdrawing, before the 14 days end. You can:

  1. use the withdrawal function: ⟦TO FILL: where the withdrawal function is⟧;
  2. send an e-mail to privacy@novaai.ventures;
  3. send a letter to NOVA AI VENTURES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Jasna 26, 00-054 Warszawa, Poland.

You may use the model form in section 7, but you do not have to. It is enough to send your statement before the deadline. We confirm receipt by e-mail without delay.

4. Refunds

  1. We refund all payments received under the agreement you withdrew from without undue delay and in any case within 14 days of receiving your statement, less the proportional amount described in section 2 where it applies.
  2. We refund using the same payment method you used, unless you expressly agree to another one; the refund costs you nothing.

5. Credits

  1. Unused Credits are not refundable, except: when you withdraw within 14 days (if you have used some Credits in that time, we refund the value of the unused ones); when we terminate the agreement for reasons not caused by you; or when a change of the Service entitles you to terminate free of charge.
  2. If a result produced for Credits is defective, you can file a complaint; if we accept it, we return the Credits used or refund their value.

6. Who has this right

The right of withdrawal belongs to Consumers, including sole traders who buy for purposes that are not professional for them (article 38a of the Polish Consumer Rights Act). It does not apply to purchases made by businesses.

7. Model withdrawal form

(fill in and send this form only if you wish to withdraw from the agreement)

To: NOVA AI VENTURES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Jasna 26, 00-054 Warszawa, Poland, e-mail: privacy@novaai.ventures

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content (*) / for the supply of the following digital service (*):

________________________________________

Concluded on: ________________

Name of consumer(s): ________________________

Address of consumer(s): ________________________

E-mail used in the Service: ________________________

Signature of consumer(s) (only if this form is sent on paper): ________________

Date: ________________

(*) Delete as appropriate.

8. Contact

Questions about payments, withdrawal and refunds: privacy@novaai.ventures · NOVA AI VENTURES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Jasna 26, 00-054 Warszawa, Poland